Frequently Asked Questions
Everything you need to know about Tenax home essentials, shipping, and our quality guarantee.
What materials are used in Tenax home products?
We prioritize durability and aesthetics by using premium, sustainably sourced materials including solid hardwoods, reinforced steel, and eco-friendly textiles to ensure your furniture lasts for years.
How long does shipping take for large furniture items?
Standard shipping for large items typically takes 7-14 business days. Once your order is processed, you will receive a tracking link and a scheduled delivery window from our freight partners.
What is your return policy for home decor?
We offer a 30-day return policy for most items. Products must be in their original packaging and unassembled. Please note that custom-made or final sale items are not eligible for return.
Do you offer assembly services?
Yes, we offer 'White Glove Delivery' for an additional fee at checkout, which includes room-of-choice delivery, full assembly, and removal of all packaging materials.
Are Tenax products covered by a warranty?
All Tenax furniture comes with a limited 1-year warranty covering manufacturing defects and structural integrity under normal residential use.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible financing options through Affirm and Klarna, allowing you to pay for your home upgrades over time.